Contact Information

400 East Church Street
Frederick, Maryland 21701
Telephone: (301)662-0622
FAX: (301)846-0940
E-mail:
Web Address: www.goodwill.org/frederick

Other Office Locations:
200 Baltimore Boulevard
Westminster, MD 21157

5831 Buckeystown Pike, Unit B
Frederick, MD 21704

202 East Main Street
Thurmont, MD 21788

Services Offered

Day Habilitation Program, Supported Employment, Individual Support Services, Transportation, Sheltered Workshop/Vocational Day Program.

Individuals Have the Following Types of Disabilities:
Mental Retardation, AIDS, Autism, Behavioral Problems, Blindness/Severe Visual Impairment, Cerebral Palsy, Deafness/Severe Hearing Impairment, Chemical Dependency, Cystic Fibrosis, Muscular Dystrophy, Epilepsy/Seizure Disorder, Mental Disorder, Multiple Sclerosis, Orthepedic Impairment, Specific Learning Disability, Speech/Language Impairment, Spina Cord Injury, other Neurological Impairment, and other undetermined disabilities.

Number of Individuals Currently Being Served: 27 individuals with developmental Disabilities, 125 individuals with disabilities and/or vocationally disadvantaging conditions

Ages Served: 16 and older

Home Region of DDA: Western

Counties Served: Carroll County, Frederick County

Year Established: 1969

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Mission Statement

To create Hope, Jobs and Futures for individuals with disabilities and other vocationally disadvantaging conditions.

Unique or Distinctive Qualities

Goodwill provides Vocational Services at community job sites and/or on-site at its retail stores. The Vocational Services program provides employment in an integrated work environment. In Their processing, packaging, and contract operations, consumers work cooperatively with employees without disabilities. The Supported Employment program provides coaching to individuals who are unable to obtain or maintain successful placement into competitive employment without ongoing support. Individuals are also able to volunteer at the local hospital, animal shelter or school for a few hours per week. In addition, individuals are invited to participate in weekly community activities such as bowling, crafts, picnics in the park, visits to the county fair and the pumpkin patch, etc. If an individual prefers to work, they do not have to participate in the activity. Work Adjustment Training provides an opportunity for individuals to learn a specific job skill and the behaviors necessary to be successful in the workplace.

Discuss How Your Agency Has Utilized The "Ask Me!" Survey Results.

Goodwill developed and implemented an annual survey to be answered by both the individual receiving services and their family members/residential staff. Individuals and their families (housing staff if no family is involved) complete an annualsurvey prior to annual planning meeting to find out if either is dissatisfied with any part of the program. Any concerns are dicussed as part of the annual meeting. Goodwill also began to ask the individuals in the program what community activities they would like to participate in each month instead of the staff choosing the activites for them.

The "Ask Me!" Survey Results is available for the general public.

Describe your quality assurance practices, including any agency accreditations.

Goodwill is certified by the Division of Rehabilitation Services (DORS).

In addition to the annual surveys mentioned above, all individual planning meetings, Behavior Plans developed by a psychologist, and incident reports are reviewed quarterly by a Standing Committee made up of community and staff representatives. The committee recommends improvements to the Director of Workforce Development. In addition, the Vocational Services Coordinator reviews each individual's case record and attendance files periodically to ensure quality documentation of services

How Does Your Agency Support People In Becoming Active Members Of Their Community?

Goodwill regularly offers individuals with developmental disabilities the opportunity to participate in activities in the community such as bowling, lunch at a local restaurant, the county fair, the park, visiting residents in the veteran's homes and a nursing home and singing karaoke with the residents, etc. The staff surveys the individuals the participating in the program each month to find out what activities they would like to do in the coming month. Individuals also have the option to volunteer for a few hours per week in the local hospital, school or animal shelter.

Steps Individuals Must Take to Apply for Services

Individuals should begin with a tour of Goodwill's program and facilities. If they are interested in applying for service and are eligible for DDA funding, the Director and Vocational Services Coordinator will work with the individual, the individual's family/advocate and the Service Coordinator to design an appropriate Service Funding Plan and Submit the plan to the Developmental Disabilities Administration's regional office for approval.

Special Considerations/Comments: None

Funding Sources: Developmental Disabilities Administration, Division of Rehabilitation Services

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