Contact Information

4814 Seton Drive
Baltimore, Maryland 21215
Toll Free: 1-800-CHIMES1
Telephone: (410)358-6677
TTY: 711
FAX: (410)358-1747
E-mail:
Web Address: www.chimes.org

Other Office Locations

CHIMES SCHOOL
3515 Taylor Avenue
Baltimore, Maryland 21236
Telephone: (410)427-0920
FAX: (410)427-0913

VOCATIONAL
Work Services & Libery Club - West
3630 Millford Mill Road
Baltimore, Maryland 21244
Telephone: (410)521-1555
FAX: (410)521-1505

LIBERTY CLUB - EAST
3519 Taylor Avenue
Baltimore, Maryland 21236
Telephone: (410)427-0900
FAX: (410)427-0912

CLINICAL SERVICES
The Terry Allen Perl Center
3630 Millford Mill Road
Baltimore, Maryland 21244
Telephone: (410)521-1555
FAX: (410)427-1505

INTERVALS MEDICAL DAY HABILITATION
4814 Seton Drive
Baltimore, Maryland 21215
Telephone: (410)358-6675
FAX: (410)358-1803

CHIMES MARYLAND & INTERVALS RESIDENTIAL SERVICES
4814 Seton Drive
Baltimore, Maryland 21215
Telephone: (410)358-6677
FAX: (410)358-1269

CURTIS HALL SENIOR ASSISTED LIVING CENTER CENTER
1803 Thorbury Road
Baltimore, Maryland 21209
Telephone: (410)466-4407
FAX: (410)466-4406

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Services Offered:

Supported Employment, Vocational Day Program/Sheltered Workshop, Day Habilitation Program, Family Support Services, Individual Support Services, Individual Family Care, Community Supported Living Arrangements, Residential Services, Respite Care, Transportation, Behavioral Support Services

Individuals Have the Following Types of Disabilities:
Mental retardation, Mental Disorder, Autism, Cerebral Palsy, Muscular Dystrophy, Multiple Sclerosis, Blindness/Severe Visual Impairment, Deafness/Severe Hearing Impairment, Behavioral Problems, Cystic Fibrosis, Epilepsy/Seizure Disorder, Head Injury, Orthopedic Impairment, Specific Learning Disability, Speech/Language Impairment, Spina Bifida, Spinal Cord Injury, other Neurological Impairment, and other undetermined Disabilities

Number of Individuals Currently Being Served: 1000+

Ages Served: 9 Through 90+

Home Region of DDA: Central Maryland

Counties Served: Anne Arundel, Baltimore City, Baltimore County, Carroll, Cecil, Howard, and Montgomery Counties

Year Established: Chimes Maryland - 1948, Intervals - 1989

Mission Statement

Chimes Maryland/Intervals, a member of Chimes Family of Services, is a model of excellence with innovative, flexible, and responsive solutions that are customer focused and results oriented. Chimes, its affiliiates, and related organizations are acknowledged as international leaders in providing services, supports and employment for people with disabilities. Basic to Chimes system of service is the active involvement of the people served, their families, and advocates. Equally critical is a well-trained, dedicated staff and a responsive Board of Directors who are committed to excellence in providing Chimes services. Fundamental to all of Chimes activities is the maintenance of the highest quality and integrity.

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Unique or Distinctive Qualities

The philosophy which guides Chimes is based on the belief that every individual has the right to develop to his or her fullest potential. Chimes provides the skills and support to assist each person with disabilities toward achievement of his or her aspirations and goals. Chimes recognizes the uniqueness of each individual and promotes feelings of human dignity, a sense of self-worth and the right to make informed choices. Programs and services are developed and provided for each person with special needs utilizing an interdisciplinary approach.Individualized supports and services are implemented in a manner which is culturally normative and age appropriate and which focuses on individual strengths, needs, abilities, interests and desires. To facilitate implementation, services are provided to each individual in the least restrictive environment which is appropriate to his or her needs.

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Discuss How Your Agency Has Utilized The "Ask Me!" Survey Results.

Chimes shares the results of all surveys including Ask Me, OHCQ, and its internal surveys. The summaries of results for many of these surveys are found in our annual corporate goal report on our website. Anyone interested in reviewing and discussing the results of the surveys should contact Chimes COO, Ed Hartman, Ed.D by phone, 410.358.5535, or by email, . The Ask Me survey that is conducted by the ARC of Maryland may be statistically valid for the State of Maryland, however it is not for individual providers, especially larger providers. The sample size of between 20 to 30 individuals for an organization providing services to more than 500 people provides a confidence level ranging from 17% to 21%. Chimes survey of persons served and their families include 100% of people served and 61% of their families, so that the confidence level is 95% which is consistant with most research.

The "Ask Me!" Survey Results is available for the general public

Describe your quality assurance practices, including any agency accreditations

Chimes uses the Baldridge criteria to assess and improve organizational performance. Chimes has instituted a number of process improvement activities to achieve its goal of being a "Model of Excellence" and the "Employer of Choice." Chimes Maryland submitted applications for the Maryland State Productivity and Quality Award in 2002 and 2004, winning a Bronze medal in 2002 and the Gold medal in 2004. Vocational and employment programs are CARF accredited. There is a full time director who leads the Quality Assurance Program. She and her staff report directly to the Chief Executive Officer and the Programs and Services Committee of the Board of Directors. This committee monitors the services provided, reviews outcomes and oversees the work of standing committees. The vocational programs are CARF accredited and the school is licenced by MSDE.

How Does Your Agency Support People In Becoming Active Members Of Their Community?

Chimes promotes the active involvement of people served in their communities. For example, two people who live together might attend a baseball game while a third goes to a movie. Almost every person has dinner out at least once a week. The resources of the community are limitless and well utilized by all. Fishing, hiking, concerts, the Inner Harbor, trips to Ocean City are but a few. Chimes day programs are set up to utilize the community as a classroom, using "learning theory" which fosters the notion that learning takes place best in the environment it is going to be utilized in. Transportation, mobility, safety, money utilization, and a host of other skills are taught in a variety of community based settings. In the spirit of being good neighbors, people who reside or work at Chimes routinely donate time to foodbanks in their neighborhoods, or other worthwhile causes. Recently Chimes volunteers packaged over 1,000 personal hygiene kits for the citizens affected by Hurricane Katrina. All programs stress full inclusiveness. Chimes has inbred this thinking (philosophy) into all they do. Supports are highly natural and ongoing every day in every program.

Steps Individuals Must Take to Apply for Services

Contact Marcia Salis; Admissions Coordinator at (410)521-1666 or

Special Considerations/Comments: Chimes considers each referral on an individual basis. During this process each person is assisted in making decisions which promote independence and choice.

Funding Sources: DDA, DORS, MSDE, Medical Assistance and private pay fund services are provided by Chimes. Chimes is flexible in exploring and utilizing other funding mechanisms.

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