Contact Information

7222 Ambassador Road
Baltimore, Maryland 21244
Telephone: (410)265-1490
FAX: (410)265-7143
E-mail:
Web Address: www.ncianet.org

Other Office Locations
8641 Cherry Lane,
Laurel, MD 20708,

Career Development Center
7138 Windsor Boulevard,
Baltimore, MD 21244

Services Offered

Supported Employment, Vocational Day/Sheltered Workshop, Day Habilitation Program, Individual Family Care, Individual Support Services, Community Supported Living Arrangements, Behavioral Support Services, Residential Services, Respite Care, Transportation

Individuals Have the Following Types of Disabilities:
Mental Disorder, Mental Retardation, Head Injury, Chemical Dependency, Autism, Blindness/Severe Visual Impairment, Deafness/Severe Hearing Impairment, Behavioral Problems, Epilepsy/Seizure disorder, and Spina Bifida

Number of Individuals Currently Being Served: 84 Residential and 147 Career Development

Ages Served: 21+

Home Region of DDA: Central

Counties Served: Baltimore City, Baltimore, Howard, Prince George's.

Year Established: 1990

Mission Statement

NCIA's mission is to help create a society in which all persons who come into contact with human service or correctional systems are provided with the care necessary to live their lives to the best of their abilities.

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Unique or Distinctive Qualities

NCIA Adult Residential Services are offered in alternative living unit and individual family care models and include 24-hour awake supervision. Our staff provides on-going skills training and support in activities of daily living, functional life skills, personal care skills, and basic health care. We customize skills training based on our individuals' preferences, interests, and needs, and as stipulated by their individual treatment plans.

Case management and advocacy is provided for each individual throught interdisciplinary team meetings, monitoring of individual plans, and assurance of the delivery of specified services through on-going advocacy efforts and interventions.

The therapeutic supports provided to participants of NCIA Adult Residential Services reflect the same level of attention to the needs and values of the individuals as do the skill training services available. We provide nursing care as required by individual needs, including training and monitoring, use of inhalers and nebulizers, administration of oxygen, special dietary needs, and dressing changes.

NCIA's nursing staff also provides scheduled site visitation, 45-day nursing assessments, monitors side effects of psychotropic medications, develops and monitors the Nursing Plan of Care for each individual, and servies as a liaison between participants and their physicians.

Evaluation of psychotropic medications, psychiatric evaluations and emergency intervention, and counseling for hospital admissions and discharges are available through our mental health staff. Individual and group psychological counseling, as well as sexuality therapy, are also available. Behavioral support plans are developed for each individual, integrating psychiatric, behavioral, and therapeutic treament through comprehensive and integrated clinical services.

NCIA Adult Career Development Services utilize a flexible treatment model which allows individuals to participate in training and employment opportunities designed to meet their complex and changing needs.

Supported employment helps program participants obtain and maintain competitive employment within their communities. NCIA currently has supervised placements within fast food restaurants, commercial building maintenance companies, and landscaping firms.

Enclave placement provides paid training to individuals who require additional skills in areas of interest, are transitioning from one placement to another, or have special needs that prevent them from succeeding in the community placement.

Vocational training services teach individuals vocational skills that prepare them for competitive employment in the community. The services include vocational assessment activities, job training, work skills training, social skills training, safety skills, and work related hygiene training. Individuals also participate in several in-house enclave placements, such as customer service, housekeeping, landscaping, and mail room services.

This program addresses communication, socialization, physical, mental, and behavioral needs. Its participants concentrate on self-care skills, personal hygiene, eating skills, food preparation skills, leisure activities, and community involvement. Some may also enter our pre-vocational program, where they learn such basic skills as collating and manipulating small items, and functioning in a simulated work environment. Behavioral difficulties are addressed therapeutically through crisis intervention and counseling. We also have a sensory stimulation room, where a soothing combination of sound, scent, light, and color bring about a calmer state of mind.

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Discuss How Your Agency Has Utilized The "Ask Me!" Survey Results.

NCIA's Adult Residential Program utilizes the "Ask Me!' Survey results to develop processes and goals that are improtant and meaningful for its individuals. Our goal is to foster and develop the individuals' independent living skills so they can achieve the highest level of integration within the community. Through unconditional care and personal attention, NCIA's family of services helps clients discover a world of possibilities as unique as they are.

The NCIA Adult Residential Program has adopted a number of processes to ensure the quality of services provided to each individual. Unannounced visits by Individual Services Managers are conducted to ensure individual needs are being met, community stakeholders are satisfied with the services the individual and agency are providing, the home environment is conducive to the individuals' success. Residential Director's ensure that all psychological, nursing and environmental needs are met. The CQI Director and Manager conducts ongoing audits to ensure that the program is compliant with COMAR regulations and the Agencies QA Plan

The "Ask Me!" Survey Results is available for the general public

Describe your quality assurance practices, including any agency accreditations

The needs of the individuals we serve impact significantly identified as most personally relevant and appropriate. We strive to attain the highes possible level of independence for ur clients in the least restrictive environment. As importantly, our clients learn to grow in a therapeutically-sound environment that fosters feelings of community inclusion and individual self-worth.

Steps Individuals Must Take to Apply for Services

All individuals with developmental disabilities who are eligible to receive funding through the Developmental Disabilities Administration in Maryland may qualify for services. NCIA Adult Residential Program staff members can assist individuals and their families in contacting DDA or DDA may be contacted directly at 410-902-4500.

Special Considerations/Comments: None

Funding Sources: Maryland Developmental Disabilities Administration

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